Billing and refunds.

Where things stand

Paid plans are not available yet. Today Mailtruss has a free plan only, and nothing on this page applies until paid plans open. When they do, we will announce it on the changelog, show each plan’s price, billing period and limits before you buy, and this page will already be in force. Prices shown during the preview are provisional.

How billing works

• Paid plans are monthly subscriptions, charged in advance at the start of each billing period and renewed automatically until you cancel.
• Payments are taken by Dodo Payments, the merchant of record. It issues the invoice, handles applicable taxes (such as GST or VAT) and holds your card details; Mailtruss never sees a full card number. Its terms apply to the payment.
• Prices are shown before tax unless the checkout says otherwise. Any tax is added at checkout.
• Each plan has a sending limit. When you reach it, sending stops until the period resets or you upgrade. We never charge for overage.
• If a payment fails, the subscription is put on hold. If it ends, your organization returns to the Free plan’s limits. Your data is kept.
• We will tell you by email at least 30 days before a price rise reaches you, and you may cancel before it does.

Cancelling

You can cancel at any time from the Billing page. Cancelling stops renewal: your plan stays active until the end of the period you have paid for, and you are not charged again. You can also end your organization from Settings, which does not by itself refund anything.

Refunds

• First payment: if you ask within 7 days of your first charge for a paid plan, and you have used less than 10% of that plan’s monthly sending limit, we will refund it in full.
• Mistakes: if you were charged twice, charged the wrong amount, or charged after a cancellation that took effect, we will refund the difference in full, whenever you tell us.
• Our fault: if the Service is unavailable to you for a material part of a billing period because of a failure on our side, we will credit or refund the affected part on request.
• Otherwise: renewals and unused portions of a period are not refundable, and neither is a period in which an account was suspended or ended for breaking the Acceptable Use Policy.

Mailtruss is for business use, so statutory rights of withdrawal that apply to consumers do not apply. Nothing here limits rights you have under law that cannot be waived.

To ask for a refund, write to hello@mailtruss.com from the account owner’s address, with the invoice number. We reply within 3 working days. Approved refunds go back to the original payment method through the payment processor and usually appear within 5 to 10 business days, depending on your bank.

Version 1.0, last updated 13 November 2026.