Terms of service.

1. Agreement

These terms are a binding agreement between you and the operator of Mailtruss. Mailtruss is operated from India. In these terms “Mailtruss”, “we” and “us” mean the operator, and “you” means the person or organization that creates an account or uses the Service.

The “Service” is the Mailtruss website, dashboard and API at mailtruss.com that lets you send and track email. These terms, together with our Privacy Policy, Acceptable Use Policy, Data Processing Addendum and Billing and Refunds page, form the whole agreement. By creating an account, or by using the Service, you accept all of them. If you do not accept them, do not use the Service. These terms are an electronic record under the Information Technology Act, 2000 and need no signature.

2. Who may use Mailtruss

You must be at least 18 years old and able to enter a binding contract under Indian law (or the law where you live). Mailtruss is for business and professional use. You confirm that you are not using it as a consumer for personal purposes. If you accept these terms for an organization, you confirm you have the authority to bind it, and “you” includes the organization.

You may not use the Service if you are barred from receiving it under any applicable law, or if we have previously suspended or ended your access for breaking these terms, unless we agree in writing.

3. Your account and keys

Give accurate information and keep it current. Keep your password and API keys secret and use sending-only keys where you can. You are responsible for all activity under your account and keys, including by people you invite and by any system holding your keys. Tell us at once at security@mailtruss.com if you suspect a key or account has been compromised. We may rely on instructions that arrive with a valid key or session as yours.

4. The Service, and the developer preview

Mailtruss is in developer preview. Features, limits, prices and the API may change, and the Service may contain errors or be interrupted. We try to give notice of breaking API changes, but we do not promise it. Some features may be removed. The changelog lists what is built and what is not.

The Service has limits on sending volume, rate and recipients, set by plan, and our delivery network applies limits of its own that we share across customers. We may adjust a limit, or restrict recipients or volume, to protect the Service, our sending reputation or other customers.

Mailtruss accepts a message through its API and then hands it to a mail delivery network. Acceptance is not delivery, and delivery is not inbox placement. Whether a message reaches a recipient, and where, depends on receiving mail servers and recipients’ own settings, which we do not control.

5. Acceptable use

You must use the Service in line with the Acceptable Use Policy, which forms part of these terms. In short: send only mail the recipient asked for or would reasonably expect; honour unsubscribes and complaints; do not send spam, phishing, malware, unlawful or harmful content, or mail from a domain you do not control; do not evade limits or interfere with the Service; and follow the laws that apply to your mail.

You are solely responsible for the content you send and for having a lawful basis, including any consent that data-protection and anti-spam law requires, to send it to each recipient. Mailtruss does not check consent.

6. Your content and data

You keep all rights in your content, contacts and data (“Customer Data”). You give us a limited, worldwide, non-exclusive licence to host, copy, transmit and process Customer Data only as needed to provide the Service to you, to keep it secure, and as the law requires. You promise that you have the rights needed to do so and that Customer Data and your use of the Service do not infringe anyone’s rights or break any law.

For personal data in Customer Data, you are the controller (or Data Fiduciary) and we are your processor (or Data Processor), under the Data Processing Addendum. We handle personal data about you as described in the Privacy Policy.

You may export your data through the dashboard and API. On a written request we will erase Customer Data as described in the Privacy Policy. We may keep a copy that the law requires us to keep.

7. Fees, taxes and payment

A free plan is available. Paid plans are not available yet; when they are, the price, billing period and limits of each plan will be shown before you buy, and prices shown during the preview are provisional. Fees are exclusive of taxes unless stated. You are responsible for taxes that apply to your purchase.

Payments for paid plans are processed by Dodo Payments, which acts as the merchant of record for the sale. Its terms govern the payment, invoice and tax treatment, and it, not Mailtruss, handles your card details. Subscriptions renew automatically until you cancel; renewal, cancellation and refund terms are in Billing and Refunds. When a plan’s sending limit is reached, sending stops. We do not charge for overage.

8. Suspension and termination

You may stop using the Service at any time, and delete your organization in Settings. We may suspend or end your access, or limit your sending, immediately and without prior notice if we reasonably believe you have broken these terms or the Acceptable Use Policy, that your mail is causing bounce or complaint rates that put our sending reputation or other customers at risk, that your account has been compromised, that you are using the Service unlawfully, or if the law or a competent authority requires it. Where we reasonably can, we will tell you why and what to fix. We may also end the Service or any plan on 30 days’ notice by email, with a refund of prepaid fees for the unused part of a paid plan.

When access ends, your right to use the Service ends. Sections that by their nature should continue (including 5, 6, 10 to 15) continue. We erase your data as set out in the Privacy Policy.

9. Our rights

We own the Service, its software, design, documentation and trademarks. We give you a limited, revocable, non-transferable right to use the Service during the term of these terms for your own business. You may not copy, resell or sublicense the Service, reverse engineer it except where the law allows, remove notices, or use it to build a competing service. If you send us feedback, we may use it without obligation to you.

10. No warranties

To the fullest extent the law allows, the Service is provided “as is” and “as available”. We give no warranty that it will be uninterrupted, secure or error-free, that any message will be delivered, or that it will suit a particular purpose, and we exclude all implied warranties and conditions. Do not use the developer preview for anything where a lost, delayed or misdelivered email could cause serious harm.

11. Limits on our liability

To the fullest extent the law allows: (a) we are not liable for indirect, incidental, special or consequential loss, loss of profit, revenue, goodwill or data, or business interruption, however caused; and (b) our total liability arising out of or in connection with the Service and these terms, whatever the legal theory, is limited to the greater of the amount you paid us for the Service in the twelve months before the event that gave rise to the claim and ₹5,000.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under Indian law, including liability for fraud or wilful misconduct. You agree these limits are a reasonable allocation of risk, reflected in the price (including a free plan).

12. Your indemnity

You will defend and indemnify Mailtruss against third-party claims, and the losses, damages, penalties and reasonable legal costs that result, arising from your Customer Data, the mail you send, your breach of these terms or the Acceptable Use Policy, or your violation of law or of anyone’s rights. We will tell you promptly of a claim, let you control the defence (we may take part at our own cost), and not settle it without your consent, which you will not unreasonably withhold.

13. Events beyond our control

Neither of us is liable for a delay or failure caused by events outside our reasonable control, including failures of the internet, power or telecommunications, acts of a government, strikes, natural disasters, and failures of third-party infrastructure on which the Service depends.

14. Governing law and disputes

These terms are governed by the laws of India, without regard to conflict-of-law rules. Before starting a formal proceeding, each of us will first try in good faith to settle the dispute by writing to the other; start by writing to legal@mailtruss.com.

If a dispute is not settled within 30 days, it will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator appointed by agreement or, failing that, as the Act provides. The seat and venue of arbitration is India (the city to be agreed by the parties or, failing agreement, fixed by the arbitrator), the language is English, and the award is final and binding. Subject to that, the competent courts in India have exclusive jurisdiction over any matter not subject to arbitration and over applications for interim relief and the enforcement of an award. Nothing stops either of us from seeking urgent injunctive relief from a competent court.

15. General

• Changes. We may update these terms. We will change the version and date below, and for material changes email account owners at least 14 days before they apply (30 days if the change is unfavourable to paying customers). If you keep using the Service after a change takes effect you accept it; if you do not, stop using the Service and tell us.
• Notices. We may give notice by email to the address on your account, by posting in the dashboard, or on this website. You may give notice to legal@mailtruss.com.
• Whole agreement. These terms and the documents named in section 1 are the whole agreement about the Service and replace earlier understandings about it. If they conflict, the Data Processing Addendum prevails for personal-data matters, and otherwise these terms prevail.
• Severability and waiver. If a part is held unenforceable, the rest continues, and the part is enforced as far as the law allows. Not enforcing a right is not giving it up.
• Assignment. You may not assign these terms without our written consent. We may assign them to a successor to the business, on notice to you.
• No third-party rights; relationship. Only you and we may enforce these terms. We are independent contractors; nothing makes us partners, agents or employer and employee.
• Export and sanctions. You will not use the Service in breach of applicable export-control or sanctions law.
• Language. If these terms are translated, the English version prevails.

16. Contact

Questions about these terms: legal@mailtruss.com. Support and general questions: hello@mailtruss.com. Reports of abuse: abuse@mailtruss.com. Version 1.0, last updated 13 November 2026.